Terms of Service — Heirloom

Effective date: October 25, 2026 Pin Oak Partners LLC ("we," "us") — operator of the Heirloom app and website

These terms are the agreement between you and Pin Oak Partners LLC for using Heirloom. They are written to be read. If something here is unclear, email us and we will explain it.

1. What Heirloom is

Heirloom is a private, shared archive where a family records its keepsakes — a photo and the story behind it — and keeps them together, for each other. A family is created by one person (the Keeper) who invites others. Each member has a role: Admins manage the family, Editors add and edit heirlooms, Viewers look.

2. Your account

You must be 18 or older to create an account. You are responsible for keeping your password private and for what happens under your account. One person, one account; you may belong to as many families as you are invited to. Tell us promptly if you believe your account has been used without your permission.

3. Your content

You own it. The photos, stories, and other content you add to Heirloom are yours. You give Pin Oak Partners a limited license to store, process, and display that content to the members of the family you added it to, which is the only thing we need the license for. The license ends when the content is deleted.

You are responsible for it. Only add content you have the right to share. Do not add content that is unlawful, that infringes someone else's rights, or that is intended to harass. We may remove content that violates these terms and may close accounts that repeatedly do.

Your family can see it. Content you add to a family is visible to every member of that family under the roles above. Admins of a family can edit or delete any heirloom in it, including yours. Choose your family carefully; Heirloom is a shared archive, not a private one.

4. Family roles and the Keeper

Admins control a family: inviting and removing members, changing roles, renaming the family, and managing its plan. When you are removed from a family you lose access to its archive, but content you added stays with the family. Every family must have at least one Admin; the app will not let the last Admin leave or delete their account without promoting someone first.

The Keeper is the person whose purchase pays for the family's plan. Today the plan is tied to the Keeper's Apple ID. If the Keeper leaves the family or stops paying, the family continues under the free plan as described in section 6.

5. Plans and subscriptions

Hearth (free). Every family starts on Hearth: 2 members, 20 heirlooms, 3 photos per heirloom. Hearth is free forever.

Heirloom Annual. $99 per year, per family, billed through Apple. Unlimited members and heirlooms, up to 10 photos per heirloom, and every feature we add during the term.

Auto-renewal. Heirloom Annual is an auto-renewing subscription. Payment is charged to your Apple ID at purchase and again at the start of each new year unless you cancel at least 24 hours before the current year ends. Manage or cancel it in iOS Settings → your name → Subscriptions. We cannot cancel it for you.

Price changes. If we change the price, Apple will notify you before the next renewal and ask you to agree. We will not change the price of a year you have already paid for.

Refunds. Purchases are made through Apple and refunds are handled by Apple under its policies. Contact Apple Support to request one.

Founding families. Families created before Heirloom's public launch keep full features at no charge. We will say so in the app.

6. We never delete your memories for non-payment

If a family's paid plan lapses, the family goes read-only above the free limits: every member can still open, search, and export everything, but no one can add members, heirlooms, or photos beyond what Hearth allows until the plan is renewed or the family is trimmed to fit. We do not delete content because a payment stopped. Permanence is the point.

7. Gift codes

A gift code grants a family Heirloom Annual for one or three years without a subscription. Gift codes are sold by Pin Oak Partners directly (for example to an employer giving Heirloom as a gift), never through the App Store.

A gift code is single-use. It is redeemed in the app by an Admin of a family and, once redeemed, belongs to that family and cannot be moved. It has no cash value and cannot be refunded or exchanged. When the gift term ends, the family may continue with Heirloom Annual through the App Store or stay on Hearth as described in section 6. A code redeemed by a family that already has a subscription extends the family's term; it does not refund the subscription.

8. Privacy

How we handle your data is described in our Privacy Policy, which is part of these terms. In short: your family's archive is visible only to your family; we do not sell your data, use it for advertising, or use it to train AI; and you can delete your account in the app at any time.

9. Availability and changes

We work to keep Heirloom available, but it is a small company's product and there will be maintenance, updates, and the occasional outage. We may add, change, or retire features. If we ever decide to shut Heirloom down, we will give at least 90 days' notice and a way to export your family's archive first.

10. Ending your use

You can stop using Heirloom at any time, and delete your account in the app. We may suspend or close an account that violates these terms, after telling you why unless the law prevents it. Section 6 still applies: we do not delete a family's archive as a penalty against one member.

11. The legal part

No warranty. Heirloom is provided as is. We do not promise it will be error-free or always available.

Limit on liability. To the extent the law allows, Pin Oak Partners' total liability for any claim relating to Heirloom is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages. This does not limit liability that cannot be limited by law.

Governing law. These terms are governed by the laws of the State of New York. Disputes will be resolved in the state or federal courts located in New York, and you agree to their jurisdiction.

Apple. Heirloom is distributed through Apple's App Store. Apple is not a party to these terms and has no responsibility for the app or its content; Apple's own terms apply to your App Store purchases.

12. Changes to these terms

If we change these terms, we will update the effective date here and, for meaningful changes, tell you in the app before they take effect. Continuing to use Heirloom after that means you accept the new terms.

Contact

Pin Oak Partners LLC contact@pinoakpartners.co